Toby offers a diverse background and decades of experience as a Scientist, Project Manager and People Leader. Toby has worked in a variety of small to large organizations. She has experience with all levels of a large organization, from executives and mid-level managers to front-line workers, subject matter technical experts, and individual contributors, in both unionized and non-unionized environments. In those experiences, she has successfully facilitated working with diverse groups and understands the complexities of communication, collaboration, teamwork, and leadership in the new world of work.

Toby is deeply passionate about diversity, inclusion and equity and can translate these concepts to create opportunities for learning and shifts in perspective. Her leadership, project and change management experience in the corporate world lends a depth of insight to any leadership training initiative. She excels at helping individuals, teams, and organizations improve communication and collaboration to achieve collective success. 

Ric Phillips is an executive communication coach and corporate trainer who helps business leaders and teams communicate simply, clearly and confidently. With an MBA and a background in Sociology, Psychology, Coaching and NLP, he is the creator of 3V Communications™, a company that uses a holistic system to align and sharpen interpersonal and professional communication skills. Ric is the Executive Director of the NCCA (Nat’l Communication Coaching Assoc. of Canada) and a Senior Staff Member and Instructor with YEDI (York Entrepreneurship Development Institute).
He has taught business communication skills seminars locally at Seneca College, University of Toronto, Brock University, Schulich Executive Education Centre and York University, and outside of Canada in China, Russia, Israel, France, Armenia, Kazakhstan, Japan and the United States. He is a frequent conference speaker, and TEDx speaker on the topic of the “Long Life of First Impressions.

As an author of eBooks, articles and a blog since 2006, and a co-author of the 2024 book “Pinnacle of Influence, How the World’s Greatest Thought Leaders Became Global Gurus”, Ric is an expert in communications, public speaking techniques and body language analysis, frequently called upon by the media to provide pundit opinion and advice on businesspeople, politicians and celebrities.

Karen Bowen is Senior Partner at EQ Development Group Ltd. and a seasoned facilitator with over 25 years of experience helping organizations strengthen performance, trust, and collaboration. A Master Trainer in Emotional Intelligence and Resilience and a certified practitioner in AQ – Adaptability, Karen specializes in turning insights into practical tools that professionals can use immediately. Known for her engaging, interactive style, she brings concepts to life in ways that connect with both technical experts and sales professionals, helping them build stronger relationships and achieve commercial success.

Michael Feuz is a key member of ITR Economics’ team of expert economists and consultants. Backed by a decade of experience working for technology start-ups, he contributes to the production of client reports, forecast reviews, economic research, and regular client-facing communications.

Michael majored in business administration at Franciscan University of Steubenville and earned his master’s degree in economics from George Mason University. His accomplishments include building, implementing, and executing multiple go-to-market plans for technology start-ups, advancing as a national finalist in a public speaking competition, and publishing multiple op-eds in major media outlets while working in public relations.

Prior to joining ITR Economics, Michael worked as a technology consultant. He helped manufacturers, construction companies, oil and gas firms, financial institutions, and small businesses enhance their operational efficiencies. He worked with C-suite executives across a wide range of industries to improve intra-company communications, data capture and analysis, sales numbers, and profitability.

Named one of Canada’s most creative people by Marketing Magazine, Justin has served as Creative Director for NHL superbrand the Montreal Canadiens, turned Star Wars and Indiana Jones into global museum exhibitions, put a McDonald’s Restaurant onto the side of a mountain at a snowboarding competition, and branded the 2010 Vancouver Olympics with the very first bilingual Games slogan: With Glowing Hearts / Des plus brillants exploits. He also developed the award-winning branding and communications strategies for UFC World Champion Georges St-Pierre, world champion sommelier François Chartier, and comedian Sugar Sammy. The strategy and campaign idea he developed for Adidas at the 2012 London Olympics, titled Take the Stage, won international acclaim, and was named best global campaign of the Games.

A former Press Secretary in the Prime Minister’s Office, Justin was spokesman for the Right Honourable Paul Martin and was responsible for economic portfolios in the communications directorate of the PMO in 2003-4.

He has written two bestselling books: The Way of the Fight, a New York Times bestselling look at Georges St-Pierre’s life philosophy, and Weology: How Everybody Wins When We Comes Before Me, a book of ideas on leadership in the new millennium.

As the Founder of Mastering Leadership XEd (formerly Mastering Negotiations), Tatiana helps leaders elevate their impact through evidence-based programs that blend behavioral science with practical, real-world tools. Her work equips leaders with the mindset, skills, and strategies to lead with authenticity and confidence, communicate with clarity, negotiate assertively without eroding relationships, and navigate conflict and change with resilience.

Through dynamic workshops, executive coaching, and the firm’s proprietary Trust 360 Feedback Tool, she partners with organizations to transform how leaders show up, connect, and create lasting impact. Her approach is interactive, grounded, and results-driven—designed to shift leadership from managing tasks to building trust-based systems where teams collaborate, innovate, and thrive.

Passionate about people-centric leadership, Tatiana is driven by one core belief: when leaders lead with trust, organizations unlock their full potential.

Beyond her professional work, she serves on the board of Jumpstart Refugee Talent, an NGO dedicated to the economic empowerment of refugees in Canada.